Petrol Subsidy Token 9771: How to Get Your Token, Use It at the Pump and Fix Common Problems
The 9771 token is a code you receive by SMS after registering for the Prime Minister’s Fuel Relief Scheme. You send TOK to 9771 before visiting a petrol station. Registered users must send TOK to 9771 to get a token, and the token number is then shown at the pump for verification before subsidised fuel is issued. The relief is Rs100 per litre.
Key takeaways
- Two steps: Register once with REG, then send TOK each time you need a token.
- Where to send both: Only 9771.
- Two-wheelers and three-wheelers: They can get four tokens per month, and each token carries Rs500 in relief.
- Cost: SMS charges have been abolished across the scheme.
- No more five-litre limit: Users can buy fuel according to their needs.
- Check your SMS: After you request a token, you also receive the eligible quantity and the token’s validity period.
What is 9771?
9771 is the SMS short code for the scheme. The same number handles registration and token requests. It is also the number to use if you have registration or pump problems. The government keeps the process on ordinary SMS so that people without smartphones or internet access can use it.
The scheme was launched by Prime Minister Shehbaz Sharif on 13 September 2026. It started in Islamabad from midnight on 14–15 September and nationwide from midnight on 16–17 September. By 21 September, more than 2.2 million people had registered and around 1.9 million tokens had been issued.
Registration and token: what is the difference?
| Registration | Token | |
|---|---|---|
| Message | REG + details | TOK |
| How often | Once | Each time you need subsidised fuel |
| Sent to | 9771 | 9771 |
| Purpose | Verifies you and your vehicle | Lets the pump apply the discount |
How to get the 9771 token: step by step
Step 1: Register once. Send this format to 9771: REG, CNIC number, vehicle registration number without spaces, first letter of your province, and vehicle registration date. The province letters are I (Islamabad), A (AJK), G (Gilgit-Baltistan), S (Sindh), P (Punjab), K (Khyber Pakhtunkhwa) and B (Balochistan). Enter the date as DDMMYYYY. Send it from a SIM registered in your own name. Wait for the confirmation SMS.
Step 2: Request your token. Before going to the pump, send TOK to 9771. Two- and three-wheeler users can request a token once a week. Your SMS will show your eligible quantity and the validity period.
Step 3: Go to a participating pump. Show the token number. The attendant verifies it in the system before issuing subsidised fuel.
Step 4: Pay the reduced price. The system tracks the subsidised petrol you have already claimed during the month, so you cannot exceed your quota. Petrol beyond the quota is charged at the normal pump price.
How much is one token worth?
For motorcycles, Qingqis and rickshaws, the minister explained that each token carries a Rs500 relief. Here is her example: if two litres of petrol cost Rs780, the buyer pays Rs280 after applying the token. That means the discount comes off your total bill, and you are not tied to a fixed litre amount.
The monthly maximum is unchanged. Two- and three-wheelers get relief on up to 20 litres a month, saving up to Rs2,000. Vehicles up to 800cc get relief on up to 30 litres, saving up to Rs3,000. Car owners follow a separate token schedule. Around 152,000 tokens had been issued for 800cc vehicles as of 21 September.
What if my token doesn’t work?
The scheme’s early days had teething problems, and it’s better to be prepared.
At the pump
- Get your token before you leave home. It arrives by SMS, so check that it has arrived.
- Ask the attendant to enter your vehicle number and token exactly as shown in your SMS.
- Use the token for the vehicle you registered. Tokens are checked against the vehicle number.
- Check the validity period in your SMS. An expired token is no longer valid, so request a new one.
If the pump refuses
Note the pump name, the time and your token number. Then use one of these routes:
- Report the case to 9771.
- Open the PAK App, choose “Fuel Complaint”, describe the issue, attach a photo of the token and submit it for tracking.
- Some reports also mention 9772 for pump-related complaints. Other guides describe 9772 as the line for pump owners, so use 9771 or the PAK App first.
There is also a 24-hour control room at the Ministry of IT and Telecommunication for complaints.
If registration fails
Citizens told the press that some messages never left their phones or returned a failed-registration reply. Common causes are the wrong province letter, spaces in the plate number, an incorrect date, and a SIM not registered on your CNIC. Do not keep changing details at random. Check each field against your registration book, then resend once.
Old bikes and other eligibility questions
Two- and three-wheelers registered from 1 January 2006 now qualify, and the SMS is free. You also do not need to be the registered owner if you have the vehicle documents and custody. See our guide: Petrol Subsidy for Old Bikes 2026.
Scam warning: how to spot fake 9771 pages
- The scheme has attracted many copycat pages. Some tell people to send their CNIC to numbers other than 9771.
- Officials say users should not pay anyone for registration, tokens or scheme information.
- Never click a link asking for your CNIC. No app download or agent is needed.
- Treat any site claiming to “approve” your token faster as a scam. Daily Pakistan
FAQs about Petrol Subsidy Token 9771
How do I get a petrol subsidy token?
Register once by SMS to 9771, then send TOK to 9771 before each pump visit.
How often can I request a token?
Two- and three-wheeler users can send TOK once a week and get up to four tokens a month.
Is the 9771 SMS free?
Yes. The government has announced that SMS charges under the scheme have been abolished.
How long is a token valid?
Your SMS states the validity period. Early guides reported seven days for bikes, but check your own message.
Can someone else use my token?
For motorcycles, the owner need not be present according to one guide, but the token is tied to your vehicle number. Do not share it with a different vehicle.
What if the pump says it has no system?
Report it to 9771 or through the PAK App with a photo of the token.
Is this website the official 9771 service?
No. We are an independent information site. Only SMS to 9771 is official.
